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  Customer Service

Knowledgeable Staff
At ShopSpiritOnline we take Customer Service seriously. Although the ordering process is automated, you can speak to a team member Monday through Friday, from 8:00 a.m. to 5:00 p.m. (EST), on our toll free line at 800-PARTIES. If you prefer to send your inquiry online, email us at

Our Customer Service staff has the experience and product knowledge required to answer your questions since they have served customers like you for many years. You can count on personal, friendly and expert service at all times. We know our products and we understand businesses like yours.

Team members can help guide you through the ordering process should you have questions regarding particular products, art preparation/specifications, the proofing process, etc. Custom designed/molded items require personal assistance. Call Customer Service to discuss how we can create a unique solution just for you and your business or brand.

Managing Service Issues
Although uncommon, order and shipping issues can arise. For example, if you received a product in error or are unhappy with the delivery (e.g. wrong color, wrong item, damaged, etc.), call Customer Service for assistance. Review our Shipping and Returns page for more information.